Customer Service

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Posters

  • Are frames included when I buy posters?

    No, we only sell posters.

  • What kind of paper are your posters printed on?

    Our posters are printed on archival, acid-free paper. Our posters are museum-quality made on thick, durable, matte paper.

  • How big are the posters?

    We offer our poster in various sizes from  21×30 cm, 30×40 cm, 50×70 cm, 61×91 cm, 70×100 cm.

    Measurments in inches: 8×12”, 12×16”, 16×20”, 20×28”, 24×36”, 28×39”.

  • What size frame should I get?

    Our prints look good when placed within the following frame sizes:

    cm

    Poster Passe-partout Frame
    13×18 21×30 21×30
    21×30 30×40 30×40
    30×40 40×50 40×50
    40×50 50×70 50×70
    50×70 61×91 / 70×100 61×91 / 70×100

     

    inch

    5×7” 8×12” 8×12”
    8×12” 12×16” 12×16”
    12×16” 16×20” 16×20”
    16×20” 20×28” 20×28”
    20×20”
    20×28” 24×36” / 28×39” 24×36” / 28×39”
  • Is there a size guide?

    Here is a picture for reference:

     

Shipping

  • What is the cost of shipping?

    Free shipping on poster only orders over 49€. For poster only orders up to 49€, a shipping fee of 7€ applies.

  • How long will delivery take?

    We take about 2-5 business days to create our posters. Then you should add shipping times on top of that. Speed and price depends on product type and destination. It can get a bit confusing, that’s why we’ve made these tables to help you out.

    More than a half of our orders are shipped within 3 business days or less.

    Economy shipping:
    – USA: 5-8 business days
    – Europe: 5-10 business days
    – Rest of the world: 5-10 business days*

    Standard shipping:
    – USA: 3-5 business days
    – Europe: 3-5 business days
    – Rest of the world: 3-5 business days*

    Express shipping:
    – USA: 1-3 business days
    – Europe: 1-3 business days
    – Rest of the world: 1-3 business days*

    * Some countries, remote cities or islands may have longer delivery times. Please get in touch if you need a more exact delivery time for your country/city.

  • How do you ship packages?

    We use different shipping partners, depending on the size and destination of your order

Payment

  • Can I pay with card?

    Yes, you can use Visa and Mastercard.

  • Can I pay with PayPal?

    Yes, it is possible to pay with PayPal.

  • Can I pay by invoice?

    In cooperation with our partner Klarna we offer the option to pay by invoice for some countries. Please note that invoice payment is only available to private customers and that payment is handled via the invoice partner.

  • Payment Methods

    You can find all Payment Methods here.

  • Section

Returns

  • Can I return my order?

    When placing an order with Desenio.com, you are always covered by our 14-day return policy. This means that you have the right to cancel your purchase by contacting Desenio within 14 days of you or your delivery service taking delivery of your order. Our return and exchange policy is not valid for personalized posters that are printed on demand.

  • How do I return my order?

    Please note that the return must be sent to our office.

    Register your return with us. After registration you will receive an email containing instructions and address details. You are responsible for postage and shipping costs. Your return package must be well-protected.

  • What should I do if a product is damaged or incorrect?

    We like to make sure that your prints arrive at your doorstep in great condition, but if your package and it arrives damaged or incorrect, please email us and we’ll get a replacement sent out.

  • When will I receive my refund?

    Artliv makes every effort to issue your refund as soon as possible, and at the latest within 14 days. Please note that we must have received your order return or a mailing receipt before we can issue a refund.

  • How will I receive my refund?

    If you paid for your order with a card, your refund will be issued back to the same card. If you paid via Paypal, we refer you to them for more information.

    Did you place your order during a campaign period or with a discount code? When we receive your return, your order total will be recalculated. If the terms of the campaign or discount aren’t met, we will deduct the discount from your refund.

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